Popular methods of remotely connecting to another computer for remote access and/or assist. First, is a listing of online services, these are services that allow anyone with an Internet browser to remotely access and connect to another computer. Next, is a listing of software programs that are used to connect and remotely access other computers. Finally, at the end of the document you can find additional information about resolving problems you may encounter that prevent you from using one of the below services.
Online services:
LogMeIn - http://www.logmein.com/
TeamViewer - http://www.teamviewer.com/
WebEx PCNow - http://pcnow.webex.com/
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Firewall - Any firewall protecting your home, work, and/or school network must be open for many of these software programs / services to communicate with other computers. If you have a software firewall program running on your computer you must unblock or open the port for the program when prompted. Some schools / corporations have a hardware firewall that will block almost all outside Internet traffic making it difficult if not impossible for many of these solutions to work.
Static IP vs. Dynamic IP - Many of the programs will require you to specify the IP address of your computer. If you do not have a static IP address this address will change each time you connect to the Internet. This can make it difficult to connect if your computer is consistently changing its IP address.
Modem vs. always on connection - If your home computer is connecting to the Internet using a Modem instead of an always on connection such as a broadband connection you must keep your modem connected in order to connect to the computer. Additional information about disabling auto disconnect and keeping your modem connection established can be found on document CH000371.
Plug-ins and additional software - Many of the online services that allow you to remotely connect to another computer over your browser will require that a plug-in be installed into the browser and/or a third-party program be installed. Some work and school computers may prohibit you from doing this.
